Able to disarm but can't arm on ELKLINK APP - ELK Products

This topic has 4 replies, 2 voices, and was last updated March 9, 2022 at 3:20 pm by Brad Weeks.

Viewing 5 posts - 1 through 5 (of 5 total)

Author

Posts
February 4, 2022 at 1:31 pm #5845
David Lim
Has anyone ever had issues of being able to disarm through the app but unable to arm?

What could be the potential problem?
February 4, 2022 at 1:45 pm #5846
Brad Weeks
Make sure “Access” is not checked under User Authorization for the User Code you’ve entered under ElkLink
February 4, 2022 at 1:47 pm #5847
David Lim
confirmed that any other ideas?
February 4, 2022 at 2:15 pm #5849
Brad Weeks
The User Code should have Area 1 checked, Arm and Disarm. The other options do not need checked. Make sure in Globals G29 – G42 all six Serial Port 0 Options are checked. Does the User Code match the last 4-digits of the Local Keypad Installer Code?
March 9, 2022 at 3:20 pm #5925
Brad Weeks
The M1 needs to be running Firmware 5.3.10 or higher
Author

Posts

Viewing 5 posts - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.