Alarm Engine Support Forum Touchscreen Update Status

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  • #8475
    JOHN WADE

      What is the status of the updates that will make the touchscreens alarm engine fully compatible.  These have now been out for around a year.

      #8476
      Michael Burrell

        John,

        Thank you for your inquiry, and I apologize for the slow pace of this project. I assure you we are working diligently to bring this product to market as quickly as possible while ensuring it meets our quality standards. Along the way, we’ve made some design changes that have led to unavoidable delays. Currently, we have two dedicated engineers finalizing the project, and once completed, it will undergo regression testing. Unfortunately, I’ve been informed that completion is tracking toward the end of the year.

        We do have a beta version of the application available if you’d like to preview the new version. Please note that it does have some limitations and bugs. If you’re interested, please provide the serial number of your touchscreen, and I’ll add you to the beta test group. You’ll receive updates as we progress through the project.

        Thanks again for your patience,
        Mike

        #8527
        Jeff Noel

          I would be interested in getting the Beta firmware pushed out to one of my panels.  SN 100267533.  Thanks,

          #8550
          JOHN WADE

            What is the firmware update process.  Does it need to be done on-site, completely remote or otherwise?

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