Manuel,

I greatly appreciate your working with us to troubleshoot this issue. From my experience in the field, these dual-band networks can be tricky for the device/router to identify each other and can cause unwanted behavior or no connectivity. Thank you for sharing your details as it is very helpful.

Could you possibly provide the make and model of the Wi-Fi Router? It would be helpful in gaining a greater understanding of the issue that the system was encountering.

Thanks,

Mike